TERMS & CONDITIONS
Shipping, delivery:
We ship your order out within 1-3 business days. We ship with Australia Post, all packages are sent with tracking number and insured up to $100. For orders over $100 value can be insured for additional cost. No deliveries are made on weekends or public holidays. Please ensure correct delivery details. Shipping to not listed countries may available, please contact us for further information.
Delivery Fees And Times
Please allow extra time and an earlier date when placing your order to avoid disappointment. We cannot guarantee delivery in time for Christmas, for orders placed after 1st of December for domestic and after 15th of November for international. Please be aware that couriers are carrying a greater amount of deliveries during this extremely busy period. Please note, due we rely on third parties for successful delivery we cannot take responsibility for delayed deliveries.
Return or refund
In the event a product listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Pegasus Wooden Dolls shall have the right to refuse or cancel any orders placed for product listed with incorrect information. Pegasus Wooden Dolls has the right to refuse or cancel any such orders whether or not the order has been confirmed.
If your order is in delay, after 14 business days for domestic and 28 business days for international, please contact us, so we can start an investigation. If the package is lost or damaged and it was covered by insurance we will send you a refund within 30 days. It is your responsibility to provide correct delivery address.
If you are unhappy with your order, please contact us within 3 days after received the item. Refunds and returns are not available for custom or preorders.
If the website of Pegasus Wooden Dolls will ever be hacked, Pegasus Wooden Dolls is not responsible for any kind of loss or damage.
Price, order and product information
Pegasus Wooden Dolls makes no representations or warranties of any kind, as to the operation of the company website or the information, content or materials included in this site. To the full extent permissible by law, Pegasus Wooden Dolls will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages. We reserve the right to alter the content of this website, and these disclaimers, terms and conditions, at any time.
Use of international currency credit cards might attract additional fees, or be subject to adverse exchange rates. These charges are imposed by our banking facilities and or the credit card provider and are not controlled by Pegasus Wooden Dolls. We recommend the use of Australian credit cards at all times to avoid such fees.
We will endeavor to be as accurate as possible in regards to product descriptions, pricing and imaging, we cannot guarantee that the content of this website is current and error free. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Please note that purchases cannot be cancelled once order been shipped.
You must have a valid credit card, with full authority to use it, to submit an order for products or services through the sites. For each product you order on any of the sites, you agree to pay the price applicable for the product (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order. Pegasus Wooden Dolls will automatically bill your credit card submitted as part of the order process for such price.
All products of Pegasus Wooden Dolls are made of untreated hard woods only. We use non-toxic water based paints and finish with EN71-3 tested, certified sealant. Pegasus Wooden Dolls cannot be held responsible for any kind of your allergic reaction to our products.
Safety and care:
- Warning! All of our products are not suitable for children under 3yo or for mouthing babies. Also not suitable for older kids who might still put thing in their mouth. Small items and parts can cause choking hazard! If a product brakes, please discontinue to use it immediately. Supervised plays always recommended. We are not responsible for any misuse of the products.
-Our toys are not water proof, so please avoid put them under direct water. Use a slightly damp cloth and clean it gently on dirty spots. Avoid heat source and dry them at room temperature with plenty of ventilation. Store in dry area with stable temperatures.